Computer Support Structure (who to ask for help)

What CAS staff usually supports (consult@cas.syr.edu for help)

User should be available or be sure to have administrator and user passwords handy
 

• Main priority to faculty and staff
• Operating system (Windows / Mac)
• windows update - install service packs
• Novell Client/Peoplesoft/Firststep for main office
• Network registration
• Connect to file server & printers (unix server masquerading as MS net services)
• turn off password encryption
• map network drives P:\\physics\user  (if office staff, also O:\\physics\public) and W:\\physics\web if needed
• install & setup printers (use vendor drivers for HP printers)
• 205hp5si
• 201hp5m
• 201phaser
• 306hp5si
• 201hpcolor
• Netscape Communicator
• setup Netscape Messenger for users IMAP mailbox
• McAfee virus scanner (& set schedule to auto update)
• Microsoft Office (user needs to purchase license if not included with PC & notify front desk of their license information)
• attempt to install or not install. "run 1st time" or "run off cd" could cause annoyances to those who don't have a media copy.
• Usually Word, Excell, Powerpoint, PhotoEditor, Equation Editor, all import/export filters
• install Office service releases
• Ghostview (for viewing postscript files) available on Physics Web Help
• Free Acrobat Reader (full version for those who have license)
• Winzip or similar freeware to uncompress
• FTP client (WS_FTP freeware)
• Maple 6 if user requests (Dan has cd & license)

What Physics System Administrator usually supports (sysadmin@phy.syr.edu for help)
 

• Main priority to support research and department services
• All server based functions except peoplesoft/HR mainframe access
• Physics Web server and access to it.
• Physics email server (in&out, IMAP and POP protocols, limited pine access
• Physics file server & backups (linux & samba server for windows)
• Physics print server & server access (linux & samba server for windows)
• Security for departmental and research servers
• Physics Videoconferencing Facility for research and classes
• Limited end-user linux support
• Users responsible for their own linux desktops
• User responsible for complying with department security policy for linux
• Printing, email, ftp, ssh access are all made available to clients on the server
• RedHat Linux release CD's are available for use
• Maple for Linux & Windows available from System Adminsitrator
• Ask if you need additional help
• Maintain and support Linux/Windows cluster in 306
• Maintain and support Dept/Research Computational Cluster (PoP)
• some maintainenance and support HEP unix servers