HP Laserjet 5si Troubleshooting:
Printer says “Ready” but job isn’t printing:
Verify that
the job was queued. Did it make it onto
the server queue?
See http://www.physics.syr.edu/help/
for printer queue status
“Warming Up” or “Processing” for more than 5 minutes:
Turn the
printer off, then back on. Jobs should
be resent.
40.X HP MIO Error:
Communication
Error from client, press Select to continue with next job.
Other Error Codes
Write down
the error and notify System Administrator.
Then
power-cycle to see if that clears the error.
Something huge/wrong is printing and it should be stopped!
Press the
ONLINE button (it will start blinking…)
WAIT!… it may
print several pages before it will stop, this prevents paper jams.
Then power
off, check the print queue at http://www.physics.syr.edu/help/
If job still
remains in the queue, leave printer off, and find the System Administrator.
Paper Jams: See
next page
Any other problems: contact Cindy (205hp5si) or Lee (306hp5si)
If problem still cannot be resolved, contact Dan
Common paper path jam
locations
The printer monitors the timing of four sensors to determine that a paper jam has occurred: PS2, PS1, PS1403, and PS1402. If a paper jam occurs, the printer displays a 13.x PAPER JAM message on the control panel.
Most paper jams occur in the following locations (see Figure 1):
Figure 1: Paper path jam locations
Clearing paper jams
NOTE: Open and close all printer covers to clear the paper jam message. After removing a sheet of paper, check other areas to ensure that all paper has been removed.
When a sheet of jammed paper becomes badly shredded, it is a good idea to carefully piece all parts together to ensure that no small parts are overlooked. All portions of a jammed piece of paper must be removed or repeated jams might occur.
If the jam persists, try the following:
- If PostScript (R) is
installed, use the JAM RECOVERY=ON menu item under the PostScript Menu.
The printer attempts to automatically recover from paper jams.
- Execute a formfeed from the
computer or the printer control panel (Job Control Menu). A formfeed
might flush any paper or envelopes left in the printer.
- Check that all scraps of
paper have been located and removed from inside the printer.
- Use the Error Log Page and
Error Log Codes to aid in isolating where errors are occurring.
Clearing repeated paper
jams
- Check that media is correctly loaded in trays and
that all width guides are correctly set (not skewed).
- Try turning over the stack of paper in the tray. If letterhead
paper is being used, try printing from Tray 1.
- Do not use previously printed paper, or torn, worn,
or irregular paper.
- Check the media specifications (if outside of the
recommended specifications, problems might occur).
- The printer might be dirty. Clean the printer as
described in the documentation that came with the printer.
- Check that paper loaded in Tray 1 is not
longer than 450 millimeters (17.7 inches) or wider than 297 millimeters
(11.7 inches). (These are the maximum dimensions that the printer can
feed. Using longer paper causes the printer to jam.)
- Ensure that Tray 4 is set for the size of paper
installed and that the tray is not overloaded with paper.
NOTE: The HP LaserJet 5Si HM supports 20- to 53-pound bond paper from Trays 2, 3, and 4. The HP LaserJet 5Si HM also supports index paper (up to 110 pound media) from Trays 2, 3, and 4. When using 16 pound media, the fusing mode can only be STD PAPER. Otherwise, overheating of media will cause performance issues such as paper jams.
Status messages
Status messages communicate the current state of the printer. When the printer is ready and not busy, the control panel will display some form of a ready condition. When the printer is performing a function, such as an engine test, the control panel will display a status message. When the function execution is complete, the control panel will again display the ready condition message. The printer's control panel displays all device status messages in the selected display language unless you have stated otherwise. The following table lists status messages in alphabetical order:
|
Message |
Description |
Recommended Action |
|
ACCESS DENIED |
This message appears for approximately 2 seconds after attempting to select a choice while the control panel lock is enabled. |
No action required. |
|
CANCEL JOB? |
This message appears in the menu system to ask the user to confirm cancellation of the currently active print job. |
Press the Select key to cancel the job. Press any other key to reinstate the cancelled job. |
|
CANCELING JOB |
This message advises the user that the currently active job is in the process of being canceled. The message will stay on the display until the job is fully canceled. All keys are ignored until the job completes the cancellation process. |
No action required. |
|
ENGINE TEST |
This message indicates that the engine test key is pressed. The engine system test and printout are being performed. |
No action required. |
|
FORMFEEDING |
This message indicates that the printer is implementing a form feed function. |
No action required. |
|
HP MIO 1/INITIALIZING |
This message indicates that the upper HP MIO card is initializing. If the MIO card is not in use, the message will clear after a 5-minute time-out and the READY message will appear. |
No action required. |
|
HP MIO 2/INITIALIZING |
This message indicates that the lower HP MIO card is initializing. If the MIO card is not in use, the message will clear after a 5-minute time-out and the READY message will appear. |
No action required. |
|
HP MIO 1/NOT READY |
This message indicates that the upper HP MIO card is not ready. The parallel port and other MIO port will continue to operate normally. |
If the card is not in use, turn the printer off, remove the MIO card, and then turn the printer back on. If the card is in use, check the cable connection. |
|
HP MIO 2/NOT READY |
This message indicates that the lower HP MIO card is not ready. The parallel port and other MIO port will continue to operate normally. |
If the card is not in use, turn the printer off, remove the MIO card, and then turn the printer back on. If the card is in use, check the cable connection. |
|
INTERNAL TEST |
Appears shortly after power is applied to the HP LaserJet 5Si MX printer or 5Si printer while the internal diagnostics are being executed. |
No action required. |
|
OFFLINE |
This message appears whenever the device is stopped and there are no device attendance or error messages pending at the display. |
Press the ON LINE key to place printer back to READY. |
|
PERFORM USER MAINTENANCE |
This message indicates that the printer requires a formal maintenance procedure. The message will appear every 300,000 pages. |
Perform maintenance using the Printer Maintenance Kit (C3971A). To clear this message, turn Service Message = OFF in the Configuration menu. |
|
POWER SAVE ON |
The printer is in power save mode. |
No action required. |
|
PRINTING DISK DIRECTORY |
This message appears when printing out the disk directory on the optional disk driver. |
No action required. |
|
PRINTING ERR LOG |
This message appears while the error log is being printed. |
No action required. |
|
PRINTING FONT LIST |
This message appears while the font list pages are being printed. |
No action required. |
|
PRINTING CONFIGURATION PAGE |
This message appears while the configuration page is being printed. |
No action required. |
|
PROCESSING JOB FROM TRAY X |
This message appears while the printer is processing data from an active I/O channel. The X denotes the tray from which the paper is being pulled. |
No action required. |
|
PROCESSING JOB FROM ENV FEEDER |
This message appears while the printer or 5Si printer is processing data from an active I/O channel and the printer is pulling from the envelope feeder. |
No action required. |
|
READY |
This message appears whenever the printer is ready for data There are no device attendance messages or errors pending. |
No action required. |
|
SELECT LANGUAGE |
This message appears after holding the Select button down while turning on the printer. |
Press "+" to display language of
choice. |
|
RESTORING FACTORY SETTINGS |
This message appears during the execution of a cold reset. A cold reset returns all printing environment parameters, personality defaults, and device defaults to their factory default settings. |
No action required. |
|
SERVICE MODE |
This message appears on entry to the service mode. Only a service technician can access the service mode. |
No action required. |
|
SKIP DISK LOAD |
This message appears when power is turned on while the Menus key is held down. Indicates that the disk based system execution is disabled. The message is displayed for one second, and then the printer will continue normal initialization. |
No action required. |
|
TRAY X LIFTING |
This message indicates that an input tray is in the process of lifting the paper source to the top of the tray for proper feeding (where X is an input tray number). |
No action required. |
|
WARMING UP |
This message appears while the fuser is warming up. |
No action required. |
Attendance messages
Attendance messages communicate that you must perform an action, such as added media or clearing a paper jam.
|
Message |
Description |
Recommended action |
|
13.x PAPER JAM CLEAR 1 PAGE |
This message appears when a paper jam
occurs anywhere in the paper handling system, including both the 2000-sheet
tray and the multi-bin mailbox. The entire paper path must be cleared before
the printer can continue printing. The "n" represents how many
pages are inside the print mechanism. |
Clear the jammed paper. To return the printer to a Ready state, open and close the top printer door (the door that allows access to the toner cartridge). |
|
CLOSE PRINTER COVER |
The printer's cover is not firmly closed. |
Ensure that the top door is firmly closed. |
|
INPUT DEVICE FEED PATH OPEN |
This message indicates that an optional input device is disrupting the input paper path. For example, the feed door is open on the 2000-sheet tray. |
Ensure that all doors are closed, especially the feed door on the 2000-sheet tray. |
|
INPUT OPERATION CONDITION x.yy |
This message indicates that an optional
input device has a condition that needs to be corrected before printing can
resume. (Where x is the defined device and yy is the error code.) Device is
defined as: |
Refer to the specific device User's Manual or Printer's Service Manual for possible error codes. |
|
INSTALL TONER CARTRIDGE |
The printer's toner cartridge is either not installed or not correctly installed in the printer. |
Insert a toner cartridge or make sure the cartridge is fully seated and the top cover is fully closed. |
|
OUTPUT DEVICE DELIVERY PATH OPEN |
Indicates that an optional output device is disrupting the output paper path. |
Make sure the Multi-Bin Mailbox is pushed all the way up to the left side of the main printer. |
|
OUTPUT OPERATION CONDITION x.yy |
Indicates that an optional output device
has a condition that needs to be corrected before printing can resume. (Where
x is the defined device and yy is the error code.) Device is defined as: |
Refer to the specific device User's Manual or Printer's Service Manual for possible error codes. |
|
TONER LOW |
The toner cartridge is low on toner. The printer behaves according to the setting for the menu item TONER LOW. It either stays Online and continues to print or it goes offline and stops printing. |
Replace toner cartridge. |
Error messages
Error messages communicate errors that prevent the printer from completing a print job. The Auto Continue setting affects all errors in this category (with the exception of 41.3 IMPROPER PAPER SIZE). If the Auto Continue setting is on when an error occurs, the error message will display, and the printer will go offline for ten seconds before returning to an Online state. If Auto Continue is off, the error message will remain on the display until you press the Select key, turn the printer off and restart it, or have the printer serviced (depending on the error and the situation).
|
Message |
Description |
Recommended action |
|
20 MEMORY OVERFLOW DATA LOST |
The printer received more data from the computer than can fit in its available user memory. You may have tried to transfer too many macros or soft fonts, or graphics that were too complex. |
Press Select to print the data residing in the printer buffer (data loss may result), then simplify your print job or install additional memory. |
|
21 PRINT OVERRUN DATA LOST |
The data (dense text, rules, raster, or vector graphics) sent to the printer were too complex. |
Press Select to resume printing. You may lose some data. Try to simplify your print job by using fewer graphics. If you must print the job as is, set Page Protect = On in the Configuration menu, print the job, then return Page Protect = Auto. Do not leave Page Protect set to ON, as it will degrade the printer's performance. |
|
22 PARALLEL IO ERROR CHECK SETUP |
The computer and printer are not communicating because of improper signal protocols. This is an I/O buffer overrun error. |
Press Select to clear the error message (data will be lost). Check for loose cable; use a high-quality (IEEE 1284 Standard) cable. |
|
22 HP MIO 1 IO ERROR CHECK SETUP |
This is an I/O buffer overrun error on the printer's upper slot HP MIO card. |
Press Select to clear the error message
(data will be lost). If you are using an I/O card, see the manual for that
device or contact your dealer. |
|
22 HP MIO 2 IO ERROR CHECK SETUP |
This is an I/O buffer overrun error on the printer's lower slot HP MIO card. |
Press Select to clear the error message
(data will be lost). If you are using an I/O card, see the manual for that
device or contact your dealer. |
|
30.1.1 DISK FAILURE |
Optional disk accessory has failed self-test. |
Press Select to continue. |
|
31.1.1 DISK NOT INITIALIZED |
Optional disk accessory is not properly initialized. If proper initialization command is sent to disk, the message may be removed. |
Press Select to continue. Send proper initialization command to initialize the optional disk accessory |
|
40.X HP MIO ERROR |
An abnormal connection break in the
specified MIO card occurred while transferring data from the computer. |
Press Select to continue. Any data in the MIO data stream will be lost and the current print job at the port in question will be canceled. The physical port will be removed from the list of active ports and the system will continue operating with all other active ports. Cycle the printer's power to replace the port on the list of active ports. |
|
41.x GENERAL MISPRINT ERROR |
A temporary (non-fatal) printing error
occurred: |
Remove the page from the output bin and
press Select. The page containing the error will automatically be reprinted. |
|
Message |
Description |
Recommended action |
|
BINDING AGENT OUT <outbin name> |
An optional output device equipped with a binder is out of source material. (For example, a stapler is out of staples.) The binder name is the string identified in <outbin>. |
Refill the output device. |
|
BINDER ALIGN ERROR <outbin name> |
An optional output device equipped with a binder (for example, a stapler), has misaligned the paper to be bound. The binder name is string identified in <outbin name>. |
Remove misaligned media from binder. |
|
BIND LIMIT REACHED |
An optional output device equipped with a binder (for example, a stapler), has reached the maximum amount of media it is capable of processing. The binder name is a string identified in <outbin name>. |
Remove the media from output device. |
|
BINDER MALFUNCTION <outbin name> |
An optional output device equipped with a binder (for example, a stapler) has encountered an error condition. The binder name is a string identified in <outbin name>. |
Refer to User's Manual for output device. |
Service messages
Service messages communicate a failure condition with the printer. You can clear most instances of service messages in the table below by following the Recommended Action (usually resetting the printer or turning the printer off and back on). If a service message continues, contact your dealer or HP service representative.
|
Message |
Description |
Recommended action |
|
50.x FUSER ERROR CYCLE POWER |
A hardware error has occurred with the
fuser: |
Turn the printer off for at least 15
minutes and then turn it back on. If the error continues, call your dealer or
HP service representative. |
|
51.x ERROR CYCLE POWER |
The printer detected a temporary error
condition: |
Turn the printer off and then back on. Reseat toner cartridge or try a different cartridge. If the error continues, call your dealer or HP service representative. |
|
52.x ERROR CYCLE POWER |
The printer identified an internal service
error. |
Turn the printer off and then back on. Reseat toner cartridge or try a different cartridge. If the error continues, call your dealer or HP service representative. |
|
53.xy.zz MEMORY ERROR CYCLE POWER |
An error occurred during configuration and
validation of SIMM memory: |
Ensure that the SIMM board is installed
properly. Replace the SIMM that caused the error. |
|
54 2-SIDED ERROR CHECK DUPLEXER |
A malfunction has occurred in the duplexing unit. |
Check the documentation supplied with the
duplexing unit. Remove and reseat the duplex unit. |
|
55.xx ERROR PRESS SELECT KEY |
Indicates that a problem exists between the formatter PCA and the print engine |
Turn the printer off and then back on. If the error continues, contact your dealer or HP service representative. |
|
56.x ERROR PRESS SELECT KEY |
An invalid input source or output destination
has been selected. |
Check the installed I/O devices. Reselect a valid device. |
|
57.x FAN FAILURE CALL SERVICE |
Fan motor failure. |
Turn the printer off and then back on. If the message continues, contact your dealer or HP service representative. |
|
58.x PRINTER ERROR CYCLE POWER |
Tray lifter malfunction. |
Press Select to continue. The faulty tray will be ignored until the next time you turn off and restart the printer. If the message continues, change to a different input tray and contact your dealer or HP service representative for service. |
|
59.x PRINTER ERROR CYCLE POWER |
x = 1: Main motor start up failure |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
61.x PRINTER ERROR CYCLE POWER |
The printer encountered a parity error when accessing either internal memory (x = 0), or SIMM memory (x = 1 through 4) |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
62.x PRINTER ERROR CYCLE POWER |
The printer encountered a problem when accessing either internal memory (x = 0), or SIMM memory (x = 1 through 4) |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
64 PRINTER ERROR CYCLE POWER |
Indicates a scan buffer error. |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
65 PRINTER ERROR CYCLE POWER |
Indicates a dynamic RAM controller error. |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
66.x.yy DEVICE ERROR CYCLE POWER |
Indicates a paper handling controller
error. |
Turn the printer off, then on again. if the
message persists: |
|
67 PRINTER ERROR |
Indicates a miscellaneous interface hardware error. |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
68 ERROR CHECK CONFIGURATION |
Non-volatile memory (NVRAM) error. |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
68 NVRAM FULL CHECK CONFIGURATION |
The NVRAM is full. The printer will go to an off line state. |
Press Select. The printer will perform a cold reset and display the RESTORING FACTORY SETTINGS message. When initialization is complete, the printer will automatically go to the Online state. If the message continues, contact your dealer or HP service representative for service. |
|
70 OR 71 ERROR CHECK CONFIGURATION |
A language (personality) SIMM problem was identified. The SIMM is not compatible with the firmware. |
Remove or replace the language (personality) SIMM. |
|
79 SERVICE(xxxx) CALL SERVICE |
An unrecoverable firmware error has occurred. The number (xxx) following the error indicate the specific error. |
Record the error message and the four digit
code before continuing. |
|
80 SERVICE(xxxx) CALL SERVICE |
Indicates an unrecoverable HP Modular I/O (HP MIO) protocol error. This indicates a catastrophic system condition. |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
2000-sheet input unit
paper jam error codes
|
Message |
Description |
Recommended action |
|
13.xx.1y PAPER JAM |
xx = error code |
Clear the jammed paper. Check the sensor in the transfer assembly of the 2000-sheet feeder. |
2000-sheet input unit
device error codes
|
Message |
Description |
Recommended action |
|
66.0X.0Y |
Where: |
Check pick-up assembly cabling. Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
13.0x.xy |
Where: |
Clear jammed paper. Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
Multi-bin mailbox device
error codes
|
Message |
Description |
Recommended action |
|
66.x.yy |
Where: |
|
|
66.x.01 |
Home reference not found |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
66.x.02 |
One or more bins not found |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
66.x.03 |
Delivery head rollers not sliding |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
66.x.04 |
Transport belt stopped, too many retries to start |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
66.x.05 |
Transport belt stopped, too many retries to start |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
66.x.06 |
Communication or protocol error |
Turn the printer off, then on again. If the message continues, contact your dealer or HP service representative for service. |
|
80, 81, 82, and 86 SERVICE (XXXX) CALL |
Catastrophic System Message. An
unrecoverable MIO protocol error occurred. The numbers (xxxx) following the
error indicate the specific error. |
|